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Professional Support Plans |
Maximize your TechMedia investment! |
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TechMedia is committed to offering our global customers a technical support program with comprehensive support plan offerings. These technical support plan offerings are designed to help you get the answers you need, when you need them, maximizing your TechMedia investment! Support plans are available only for TechMedia products. We do not offer support for native commands and functions of the plugins hosts, like Neobook.
| Support Plans - 12 months period |
Buy Now! |
Basic Support on TechMedia or Host Forums (i.e Neosoftware - Neobook)
- General Support on software (plugins) usage
- First reply within 5 business days
- Updates available on TechMedia WebSite |
Free for
any TechMedia Software product |
Priority Level 2 Support by E-Mail
- Advanced Support with examples if necessary.
- Support provided by the plugin developer
- First reply within 2 business day
- Updates automatically sent by E-mail
* Problem resolution within 4 business days
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Priority Level 3 Support by MSN, Skype Chat or E-Mail
- Advanced Support with examples if necessary.
- Support provided by the plugin developer
- First reply within 1 business day
- Free license for TechMedia DevHelper Software **
- Updates automatically sent by E-mail
* Problem resolution within 3 business days |
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High Priority Level 4 Support by MSN, Skype Chat or E-Mail
- Advanced Support with examples if necessary.
- Support provided by the plugin developer
- First reply on business hours within the hour
- Free license for TechMedia YourCustomer Software**
- Free license for TechMedia DevHelper Software **
- Test servers for MySQL, VOIP and Streaming plugins
- Personal page on our server to follow ups on support
- Updates automatically sent by E-mail
* Problem resolution within 1 business day
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What does "Problem resolution" mean ?
Problem resolution time is our guaranteed time-frame in which we will:
(1) provide you with an explanation about correct product/plugins usage, with examples or
(2) if there is a problem we can reproduce, provide you with a work-around or a short time-frame for a bug-fix, or
(3) if there is a problem we can NOT reproduce, ask you for more details or a source code example, or
(4) if you have a feature request, let you know if we will plan to implement the feature (or not) and when. If you need a urgent feature, we can garantee try to develop such feature for a extra fee in short time as possible, giving you a quotation first.
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Please read our Terms and Conditions before buy our sofware
** when available
*** We do not provide support for our freeware line of products. They are supplied on "as is" basis.
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